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Getting started with CAAC Go

You don't need any technical skills — and you won't touch a line of code. In about 5 minutes, you'll teach your agent about your business, try it out yourself, and switch it on for real customers. Ready? Let's go. 👇

📋 Before you begin
Have one of these handy: your website link, or a few common questions and answers (your prices, hours, and what you offer are a perfect start). That's the only thing you need.

Step 1 · Teach your agent about your business

⏱️ About 1 minute

Your agent can only answer questions about things it knows. This first step gives it the facts about your business — so its answers sound like they came from you, not a generic robot.

Everything lives in the Data sources menu, and you can train your agent on four kinds of content. Mix and match whatever suits you:

Website — paste your address and CAAC Go reads your pages for you, automatically. Choose Entire site (recommended) or Just this page.
Text — paste in any details directly. Perfect for things that aren't written up on your site.
Q&A — add specific question-and-answer pairs when you want full control over the exact wording.
Files — upload documents you already have, like a menu, price list, or brochure.

👉 Go to `Data sources` → pick a tab (`Website`, `Text`, `Q&A`, or `Files`) → add your content → `Train my AI`

The Data sources page in CAAC Go, showing the Website, Text, Q&A and Files tabs and the "Train my AI" button

That's it — your agent starts learning in seconds, and you'll see it appear in your list with a small “indexed” label when it's done. Add as many sources as you like and watch the Knowledge size bar fill up — the more it knows, the better it answers.

💡 Tip — not sure what to add?
Think about the five questions customers ask you most: your prices, your hours, where you are, whether they need to book, and what makes you special. Answer those, and your agent will handle most conversations beautifully.

Step 2 · Try it yourself

⏱️ About 1 minute

Before any customer sees it, you get to test-drive your agent — and shape how it sounds. Everything here lives in the Agent menu, on the Behavior tab.

Set a few simple things to make it feel like your business:

Business name — what your agent calls itself in the chat.
Voice & style (optional) — one short line sets the tone, like “Friendly and concise; always offer to book an appointment.”
Custom instructions (optional) — pick a ready-made style such as “Customer support agent,” or write your own guidance.
Auto-reply with AI — the switch that lets your agent answer on its own. Leave it for now; you'll flip it on in Step 3.

Then comes the fun part — and the moment you'll see it click. Use Chat with your agent on the right to ask it something a real customer would:

“What are your opening hours?”
“How much does a haircut cost?”
“Do you take walk-ins, or do I need to book?”

The Agent page in CAAC Go — the Behavior tab on the left for tuning your agent, and the "Chat with your agent" test panel on the right

What a good answer looks like

A great answer is specific and clearly pulled from your info — real prices, real hours. If your agent ever says “I'm not sure about that,” don't worry: it simply means that fact isn't in its knowledge yet. Pop back to Step 1, add it, and try again.

💡 Tip — want to change how it sounds?
On the Behavior tab, add a short line under Voice & style — like “Friendly and concise; always offer to book an appointment.” Your agent will follow your lead.

Step 3 · Put your agent live where your customers are

⏱️ About 2 minutes

Your agent knows its stuff and passed your test — and this last step is the easiest one yet. Two ways in. Pick whichever's easier for you.

The fastest way to go live. Copy your link and send it anywhere — email, socials, even a printed QR code. Your agent answers the moment someone opens it.

Click Copy.
Share the link, or print the QR.
Done — it's live the second someone opens it.

B · Add it to your website instead

One line of code, and it works on every platform.

Click Copy snippet.
Paste it into your site, just before </body>.
No dev on hand? Hit Email a developer and we'll send it for you — or grab the platform-by-platform guide for Shopify, WordPress, Wix, and more.

The "Put your agent live" step in CAAC Go — share a link or QR code with no code, or copy a one-line snippet to add the chat bubble to your website

Watching → Live

You'll see Watching until your first visitor opens the link or hits your site. Then it flips to Live — all on its own. Nothing to confirm, nothing to click.

💡 Also on WhatsApp? One more click and your agent answers there too.

🎉 That's it — you're live!

Congratulations! Your agent is now answering customers all on its own. Welcome to CAAC Go. 👏

Watch conversations arrive under Inbox, and check Analytics to see how much your agent is helping.

Where to go next

Connect another channel — add WhatsApp, LINE, or your website so customers reach you anywhere.
Set your agent's tone — make it sound warmer, shorter, or more on-brand in one line.
See what's working — track conversations, leads, and busy times in Analytics.

🙋 Need a hand?
Visit Help & support anytime, or chat with us right from your dashboard. Building a custom integration? Developers can head to the Developer API.

Last updated 2026-07-20