CAAC Go (“we”, “us”) is operated by Crescendo Lab. This policy explains what data we collect, why, and the choices you have. We keep it in plain language on purpose.
Your data belongs to you
Your knowledge sources, contacts, and the conversations between your visitors and your agent belong to you and your business. We act only as a processor — we use them solely to run the service for you, on your instructions. We never sell your data or your visitors’ data to anyone, and you can export or delete it at any time (see below). This is also stated in our Terms of Service.
What we collect
- Account data — the email address or phone number you sign up with, and your workspace name.
- Content you train the agent on — the website pages, files, and text you add as knowledge sources. We fetch and index this so your AI agent can answer from it.
- Conversations — messages exchanged between your visitors and your agent, including any contact details (name, email, phone) a visitor chooses to share.
- Pages viewed on your site — which pages of your own websitea visitor was reading, recorded only once they start chatting (never for visitors who don’t), so your agent and your team can answer in context. We store the page path and title only — query strings are stripped in the visitor’s browser and never reach us — entries expire automatically after 30 days, and the trail is deleted with the contact.
- Usage data — basic logs and metrics (e.g. number of conversations, AI usage) needed to run and bill the service.
How we use it
- To train your agent and generate replies grounded in your own content.
- To deliver the product — inbox, contacts, reports, and notifications you turn on.
- To operate, secure, and improve the service, and to provide support.
AI sub-processors
To generate replies we send the relevant conversation and knowledge context to third-party large-language-model providers (e.g. Google and Microsoft Azure OpenAI). We send only what is needed to produce an answer, and we do not sell your data or your visitors’ data to anyone.
Data retention & deletion
We keep your data for as long as your workspace is active. You can delete knowledge sources, contacts, and conversations from inside the product, and you can request deletion of your account and associated data by contacting us.
Your choices
You control what content you add and what notifications you enable. You can export or delete contacts from the Contacts page, and remove knowledge sources at any time from Data sources.
Contact
Questions about privacy or a data request? Reach us via Crescendo Lab. See also our Terms of Service.
This policy is a working draft provided for transparency and may be updated. It does not replace legal advice; for contractual data-processing terms (DPA), contact us.